Privacy Policy

Last Updated: [20/09/2024]

Welcome to Eloise Elford! This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.eloiseelford.co.uk] (the "Site"). Please read this privacy policy carefully. By using the Site, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

Personal Data

  • Contact Information: We collect personal information you voluntarily provide, such as your name, email address, phone number, and any other details you provide when filling out contact forms or communicating with us through the Site.

  • Service Information: Information you provide related to virtual assistant services, such as details about your business, service requirements, and communications.

  • Derivative Data: We automatically collect certain data when you access the Site, such as your IP address, browser type, operating system, access times, and pages you have viewed.

Financial Data

  • We collect financial information (e.g., bank account details, payment methods) if required for processing payments related to the virtual assistant services you request.

Cookies and Tracking Technology

  • We use cookies and similar tracking technologies to enhance your experience, analyze Site usage, and personalize content. Cookies may collect information about your browsing habits, such as your IP address, pages viewed, and links clicked.

2. Use of Your Information

We use your personal data to:

  • Provide virtual assistant services, including responding to inquiries, scheduling, and delivering services.

  • Communicate with you regarding your service requests, orders, or payments.

  • Improve the functionality and content of our website.

  • Send you marketing communications and updates about our services (with your consent).

  • Comply with legal obligations, resolve disputes, and enforce agreements.

3. Legal Basis for Processing Your Information

In accordance with the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

  • Consent: When you provide consent (e.g., for marketing communications).

  • Contractual Necessity: To perform services you request or to take steps before entering into a contract.

  • Legal Obligation: To comply with applicable laws and regulations.

  • Legitimate Interests: For our legitimate business purposes, including improving our services and maintaining security, provided your rights do not override these interests.

4. Disclosure of Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us with website hosting, payment processing, or other business functions.

  • Legal Compliance: If required by law, or in response to valid legal requests (e.g., subpoenas, court orders), we may disclose your information.

  • Business Transfers: In the event of a business restructuring, sale, or merger, your information may be transferred to the relevant third party.

5. Cookies and Tracking Technologies

Cookies: We use cookies to track how you use the Site and to enhance your browsing experience. You can manage your cookie preferences in your browser settings, including refusing or deleting cookies. Please note that disabling cookies may affect the functionality of the Site.

We use both essential cookies (which are necessary for the Site to function) and non-essential cookies (used for analytics and marketing purposes).

Analytics: We use third-party services like Google Analytics to help us understand how users interact with our Site. These services collect information such as your IP address, device type, and browsing activity.

6. Your Rights Under GDPR

As a UK or EU resident, you have the following rights under the GDPR:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data under certain conditions.

  • Right to Restrict Processing: You can request the restriction of processing under certain circumstances.

  • Right to Data Portability: You have the right to request that we transfer your data to another service provider.

  • Right to Object: You can object to the processing of your data in certain situations, including for direct marketing purposes.

  • Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. We securely delete or anonymize personal data when it is no longer needed.

8. Security of Your Information

We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

9. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be indicated by an updated "Last Updated" date and will take effect as soon as it is posted on the Site.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Eloise Elford Virtual Assistant Services
Email: [your email]
Phone: [your phone number]
Address: [your business address]